Return Policy

You can return most products within 14 days of delivery. To be eligible, the product must be unused, in like-new condition, and in its original packaging with all accessories, cables, and documentation.

Returned hardware is inspected when it arrives. Approved returns are refunded to the original payment method minus a 15% restocking fee. Original shipping, delivery, and import charges are not refunded, and you are responsible for return shipping and for insuring the shipment.

• Custom or modified hardware, including anything built through our customization service.
• Services, such as data collection, integration, and on-site work.
• Third-party products that have been opened or activated, including cameras, compute boxes, trackers, and headsets.
• Products that show signs of use, collisions, or damage not caused by us.

You can cancel an order for a full refund at any time before it ships. Email us with your order number. Once an order has shipped, the return terms above apply.

Inspect your order when it arrives. If anything is damaged in transit, missing, or not working, tell us within 7 days of delivery and we will repair or replace it at no cost to you, including shipping. Photos of the packaging and the issue help us move fast.

Axol, Jelly Mobile, and Mantis UMI come with a 1-year limited warranty covering defects in materials and workmanship, starting from the date of delivery. If a covered defect comes up, we will repair or replace the affected part. The warranty doesn't cover damage from misuse, collisions, improper mounting or power, or unauthorized modification.

Third-party components such as ZED cameras, the ZED Box, NVIDIA Jetson compute, Vive trackers, and the Quest 3 are covered by their manufacturers' warranties. We're happy to help you with those claims. Contact us about extended coverage or on-site service.

• Email hello@almond.bot with your order number and the reason for the return.
• We'll reply with a return authorization and the shipping address. Please don't ship anything back before you have one.
• Pack the product in its original packaging and send it with tracking and insurance.
• We'll inspect it and issue your refund within 10 business days of receiving it. Your bank may take a few more days to post it.

International returns follow the same terms. Import duties and taxes paid on delivery are collected by your country, not by us, so we can't refund them. Jelly Mobile ships as dangerous goods because of its battery, so please contact us before arranging a return so we can help with compliant freight.